Welcome to RLC!

Utherverse requires a valid email address to create an account. When you joined, an email was sent to the email address you provided. Please open that email and click the link that says "activate". If you do not see this email in your inbox, go to www.utherverse.com. In the member login area located on the right hand side of the page you'll notice a "Resend Activation Email" button under the login form. Click this button and follow the steps provided. If you do not get the activation email, check to see if your email is blocking it as spam. Try adjusting your spam filter control within your email client to allow messages from utherverse.com or redlightcenter.com. Also make sure that you provided us with a valid email address.

Also be sure you enter your password correctly and that your firewall grants the RLC program access to the internet. Good luck.

If you canceled, then that is most likely the problem. Send an email to support@redlightcenter.com and ask them to reactivate it. Or create a new account with a different name.

If you first sent an email on the 11th, then chances are they haven't read it yet. They are out of the office on the weekend, so they probably wont receive your email til tomorrow. Give it a little time, they'll take care of ya.

Hiya Matilda welcome to RLC and here is the answer to your problem

Why can't I enter the @ symbol when inputting my e-mail address on the log-in screen?

To produce the @ symbol:  

You can first try holding the Shift key and hitting the number 2 key and see if that works for you.  That�s the keys we use in the USA.  If that doesn�t work then try either of the following:  

Try doing one or both of the following:  

1.

   * Go to the directory that Red Light Center is installed.  
   * C:\Program Files\redlightcenter\redlightcenter  
   * In there is a file called myinfo.ini  
   * Use a text editor like notepad to open it up.  
   * Make sure that directly after the WLogonName= is your email address you used to register your Red Light Center account with. (example: WLogonName=myname@email.com )  
   * Save it, and you are done.


2.

   * Go to your Control Panel (this is under your start menu/settings)  
   * Open the regional and language settings  
   * Go to the languages or general tab  
   * Click the "details..." button  
   * Set your location/language settings to English (United States) - US


Your @ symbol above the 2 should work now.  Enter it into the application (RLC) once, log in, and it will be there forever.  Now go back to your languages settings and change it back to the default settings for your computer.

If you are having trouble entering the @ symbol, this is simply a workaround.  Please contact techsupport@redlightcenter.com and let us know which country you are in, or rather, which language keyboard layout you are using so we can resolve the root problem.

[quote author=phoneybone link=1175460227/0#8 date=1181505237By the way: All European Countries have the @ using <AltGr>-Q as far as I know. Just write a little note on the starting page[/quote]

Not in all European countries, here in the Netherlands it's shift-2 too to get the @ But, in the soon to come new release this should be solved now.