Hiya Matilda welcome to RLC and here is the answer to your problem
Why can't I enter the @ symbol when inputting my e-mail address on the log-in screen?
To produce the @ symbol:
You can first try holding the Shift key and hitting the number 2 key and see if that works for you. That�s the keys we use in the USA. If that doesn�t work then try either of the following:
Try doing one or both of the following:
1.
* Go to the directory that Red Light Center is installed.
* C:\Program Files\redlightcenter\redlightcenter
* In there is a file called myinfo.ini
* Use a text editor like notepad to open it up.
* Make sure that directly after the WLogonName= is your email address you used to register your Red Light Center account with. (example: WLogonName=myname@email.com )
* Save it, and you are done.
2.
* Go to your Control Panel (this is under your start menu/settings)
* Open the regional and language settings
* Go to the languages or general tab
* Click the "details..." button
* Set your location/language settings to English (United States) - US
Your @ symbol above the 2 should work now. Enter it into the application (RLC) once, log in, and it will be there forever. Now go back to your languages settings and change it back to the default settings for your computer.
If you are having trouble entering the @ symbol, this is simply a workaround. Please contact
techsupport@redlightcenter.com and let us know which country you are in, or rather, which language keyboard layout you are using so we can resolve the root problem.