If are having a problem it is VITAL to send all your files IMMEDIATELY after you experience a bug.  This is so that the information that is captured is not lost.  The files reset themselves every time you log into RLC.  So sending them right away make all the difference in the world.

ALSO give as much detail when reporting an issue.  Supplying us the steps to recreate the bug will save the developers a lot of time and gives them better chances of being able to solve the issues ASAP.

Files that are needed are your text files:
debug.log
ThreadMp3Loader
ThreadPropLoader
Patchlog

We have different reporting addresses for if you are reporting a problem in QA or in Production.  Please ALWAYS state for what version # and client you are reporting for.  During QA testing time it gets extremely confusing for everyone especially newer users as what is to go where.

Please note that ONLY BUGS are to go to these addresses and not questions regarding accounts, name changes, billing etc.

QA bug reporting goes to --->  qareporting@redlightcenter.com
PRODUCTION bug reporting --->  techsupport@redlightcenter.com


***Sweetguy please forgive me for editing/deleting your post.  I just listed the one email addy for tech support to make things not so confusing.  Julie, Melissa and I all get a copy when sent to the techsupport email address.  And then for qareporting that goes to all 3 of us + Kristen who manages the QA.

[quote author=sofi link=1174425954/0#2 date=1182716857]HI in order to summit a bug. Does it has to be at the moment occured ?

thanks,

Sofi[/quote]

When sending in the debug.log, that is indeed the best to do. Because as soon as you start RLC again, the debug.log is overwritten.

WinMain - Log opened
Selected Language is English
=========== System Info =============
CPU              = AMD Athlon(tm) 64 Processor 3500+,  MMX,  3DNow, ~2.2GHz
DirectX Version  = DirectX 9.0c (4.09.0000.0904)
Service Pack     = Service Pack 2
RAM              = 896MB RAM
=========== CPU Info =============
=========== Video Card Info =============
Description      = NVIDIA GeForce 6100
Device ID        = 578
DeviceName       = \\.\DISPLAY1
Driver           = nv4_disp.dll
Revision         = 162
SubSys ID        = 1913066594
Vendor ID        = 4318
WHQLLevel        = 0
Video Memory     = 256.0 MB
Monitor          = Plug and Play Monitor
Max Resolution   = 1600,1200
=========== Video Card Info =============
====================== System Info ================================
   07/21/2007 - 11:54:54
   Application Version = 1.03.20260
   Build Type = __V.I.P__
   Vendor Id :  AuthenticAMD
   Processor :  AMD Athlon(tm) 64 Processor 3500+
   Speed     :  2219.0 MHz
   Platform  :  Windows XP 5.1.2600 S
PHYSICAL MEMORY
   Total     :  895.4 Mb
   Available :  320.2 Mb
MEMORY UTILIZATION(%): 64
VIRTUAL MEMORY
   Total     :  2047.9 Mb
   Available :  1995.8 Mb====================== System Info ================================
HTTP Initialized Success
InitializeSelf - CreateAvatar.
     Created. modelName = HF.msh  Load time = 2056
     AddAvatarAttachments. time = 2116
     UpdateMapInfo. time = 2264
     Sucessfully created self. Total Load time = 2264
     LoadManifest - Enter
     LoadManifest - loading C:\Program Files\RedlightCenter\RedLightCenter\resources\maps\startingregion.rgn
     CBspRegion constructor - startingRegion
     CBspRegion constructor - startingRegion  Load time = 2
     LoadManifest - mResourceName = startingRegion
RegionManager::SetNextPosition x=0 y=0 z=0 yaw=0 roll=0 pitch=0

     LoadManifest - Complete - time = 8
     LoadLevel - startingregion
     LoadLevel - Shutdowns
           VisBSPFile_Finish for startingRegion
           VisBSPFile_Finish - LoadSurfaceLight complete. Load time = 1
           VisBSPFile_Finish - VisBSPFile_LoadTextures complete. Load time = 39
           VisBSPFile_Finish - SetBSPOptData complete. Load time = 0
           VisBSPFile_Finish - PrepDrawData complete. Load time = 1
     LoadLevel - Setting current BSP to startingRegion
           LoadProps -  startingRegion
                 loadPropsFromFile - Loading props for region = C:\Program Files\RedlightCenter\RedLightCenter\resources\maps\startingRegion.prp
                 loadPropsFromFile - Complete. Load time = 34
           LoadProps - b4 load hardcoded
           LoadProps - after LeafObj_Move
           LoadProps - No downloadable props found for startingRegion
           LoadProps - Complete
     LoadLevel - after LoadProps
     LoadLevel - next position cleared
     LoadLevel - complete
startBufferedMessages
MOTD: New release today version

.20260! Thank you for your patience RLC Community.



Contact Support to report bugs at support@redlightcenter.com
UDPOpen for address = 172.16.1.34:2190:
Found IP address = 172.16.1.34:0:
Found IP address = 172.16.1.34:0:

Logon - Logging onto server - address from myinfo = game1.redlightcenter.com:4000
Logon - Logging onto server - address resolved = 69.90.31.108:4000:

.\TCPTransceiver.cpp(211) : TCPReceive: WSAECONNRESET.10054
Offline - Enter
MOTD: New release today version

.20260! Thank you for your patience RLC Community.



Contact Support to report bugs at support@redlightcenter.com
NetworkInviteCancel()
.\Network\netmac.cpp(830) : Tried to send a message to the server when we were offline

addLogString - Error = client.msg.disconnect.connection.loss
MOTD: New release today version

.20260! Thank you for your patience RLC Community.



Contact Support to report bugs at support@redlightcenter.com
.\Network\netmac.cpp(194) : WaitForMessage - Disconnected from server while waiting for  = li

addLogString - Error = client.msg.online.logon.timeout

addLogString - Error = client.msg.online.logon.failure
.\WinMain.cpp(1405) : MyMsgProc - WM_DestroyOffline - Enter
Shutdown - Login Window
Shutdown - TextChatManager::Shutdown
Shutdown - GUIShutdown
Shutdown - VisBSPFile_FreeALL
Shutdown - SystemParameters
Shutdown - s_pCam->Free
Shutdown - CThreadPropLoaderManager::Shutdown
Shutdown - DOListShutdown
Shutdown - ModelBank::Shutdown
Shutdown - AnimationBank::shutdown
Shutdown - CModelMetadataBank::Shutdown
Shutdown - RegionManager::Shutdown
Shutdown - CSoundManager
Shutdown - ScriptLookup
Shutdown - TextureBank::Shutdown
Shutdown - SceneManager::Shutdown
Shutdown - AvatarMap::Shutdown
VisEngine_DeviceDestroy - CD3DBuffers::Shutdown
MyRun - Closing app normally - Exiting
WinMain - Heap OK

--------------------  Open Patch Log Tue Aug 07 11.44.37 2007
----------------------

Installed version: 1.3.19670
Preparing to look for patch at: http://patch.redlightcen...om/patches/1.3.19670.cab
Checking the patch server for updates 0
ERROR - Unable to connect to the Internet. - Code = 104
.\RLCenter.cpp(318) : RedLightLauncher - Failed to launch because  an error occured when trying to patch your existing system  - See PatchLog.txt for more details, or Visit http://www.redlightcenter.com/faq/faq.asp

--------------------  Close Patch Log Tue Aug 07 11.44.37 2007
----------------------

0

Eight days now, I've tried setting compatability to win2000, ran recommended registry cleaner, set Protocol---> NWLink IPX/SPX/NetBIOS compatible transport, set bios at disable, enable then back to default(this report setting), installed, reinstalled, uninstalled, reinstalled uninstaled, redownloaded then reinstalled.
Any help would be deeply appreciated.

Thank you,

Mike AKA RLC ID freewheelin2004


WinMain - Log opened
Selected Language is English
=========== System Info =============
CPU              = Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs)
DirectX Version  = DirectX 9.0c (4.09.0000.0904)
Service Pack     = Service Pack 2
RAM              = 3070MB RAM
=========== CPU Info =============
=========== Video Card Info =============
Description      = NVIDIA GeForce 6800
Device ID        = 193
DeviceName       = \\.\DISPLAY1
Driver           = nv4_disp.dll
Revision         = 162
SubSys ID        = 38080734
Vendor ID        = 4318
WHQLLevel        = 0
Video Memory     = 256.0 MB
Monitor          = Plug and Play Monitor
Max Resolution   = 1600,1200
=========== Video Card Info =============
====================== System Info ================================
   08/08/2007 - 20:46:19
   Application Version = 1.04.20603
   Build Type = __Basic__
   Vendor Id :  GenuineIntel
   Processor :  Intel Future
   Speed     :  2795.0 MHz
   Platform  :  Windows XP 5.1.2600 S
PHYSICAL MEMORY
   Total     :  2048.0 Mb
   Available :  2048.0 Mb
MEMORY UTILIZATION(%): 25
VIRTUAL MEMORY
   Total     :  2047.9 Mb
   Available :  1995.7 Mb====================== System Info ================================
HTTP Initialized Success
InitializeSelf - CreateAvatar.
Created. modelName = HF.msh  Load time = 2055
AddAvatarAttachments. time = 2111
UpdateMapInfo. time = 2233
Sucessfully created self. Total Load time = 2233
LoadManifest - Enter
LoadManifest - loading C:\Program Files\redlightcenter\RedLightCenter\resources\maps\startingregion.rgn
CBspRegion constructor - startingRegion
CBspRegion constructor - startingRegion  Load time = 2
LoadManifest - mResourceName = startingRegion
RegionManager::SetNextPosition x=0 y=0 z=0 yaw=0 roll=0 pitch=0
LoadManifest - Complete - time = 10
stopBufferedMessages
LoadLevel - startingregion
LoadLevel - Shutdowns
 VisBSPFile_Finish for startingRegion
 VisBSPFile_Finish - LoadSurfaceLight complete. Load time = 1
 VisBSPFile_Finish - VisBSPFile_LoadTextures complete. Load time = 34
 VisBSPFile_Finish - SetBSPOptData complete. Load time = 0
 VisBSPFile_Finish - PrepDrawData complete. Load time = 1
LoadLevel - Setting current BSP to startingRegion
 LoadProps -  startingRegion
  loadPropsFromFile - Loading props for region = C:\Program Files\redlightcenter\RedLightCenter\resources\maps\startingRegion.prp
  loadPropsFromFile - Complete. Load time = 12
 LoadProps - b4 load hardcoded
 LoadProps - after LeafObj_Move
 LoadProps - No downloadable props found for startingRegion
 LoadProps - Complete
LoadLevel - after LoadProps
LoadLevel - next position cleared
LoadLevel - complete
resumeBufferedMessages
MOTD: exception = HttpConnection - Failed to connect to www.redlightcenter.com
UDPOpen for address = 71.159.139.79:2190:
Found IP address = 71.159.139.79:0:
Found IP address = 71.159.139.79:0:
Logon - Logging onto server - address from myinfo = game1.redlightcenter.com:4000
Logon - Logging onto server - address resolved = 69.90.31.108:4000:
.\TCPTransceiver.cpp(66) : TCPOpen: ERROR - Unable to connect to server.10061
addLogString - Error = client.msg.online.logon.noconnection
addLogString - Error = client.msg.online.logon.failure
.\WinMain.cpp(1408) : MyMsgProc - WM_DestroyOffline - Enter
Shutdown - Login Window
Shutdown - TextChatManager::Shutdown
Shutdown - GUIShutdown
Shutdown - VisBSPFile_FreeALL
Shutdown - SystemParameters
Shutdown - s_pCam->Free
Shutdown - CThreadPropLoaderManager::Shutdown
Shutdown - DOListShutdown
Shutdown - ModelBank::Shutdown
Shutdown - AnimationBank::shutdown
Shutdown - CModelMetadataBank::Shutdown
Shutdown - RegionManager::Shutdown
Shutdown - CSoundManager
Shutdown - ScriptLookup
Shutdown - TextureBank::Shutdown
Shutdown - SceneManager::Shutdown
Shutdown - AvatarMap::Shutdown
VisEngine_DeviceDestroy - CD3DBuffers::Shutdown
MyRun - Closing app normally - Exiting
WinMain - Heap OK