Hello Pie

In your post title, mention you brought the cloths as gifts. If you did tick the box to send a gift, then it will give you the option to send it to a named person. Hence that persons name will receive the outfit.

If you purchased outfits for your self then you should contact customer support, show them your transaction record so they can investigate.

Might be a glitch.

ASultryWmn,
take it from someone that does computer support on a corporate scale: just because it works for you, does not mean it works for anyone else. i have literally been told after seeing with my own eyes that it works for one person and not another, that "it should be working fine because it works here on my computer" from the tech at the corporate support site. i've had to go as far as trapping network packets and showing that it actually does not work for person X, but does just fine for person Y, Z, P, and Q. All of which are running the same software on the same type, brand, and configuration of computer.

thank you for assuring us that the outage is not enterprise wide, but it does not rule out the OP's possibility that it doesn't work on her account because of some configuration "feature" or glitch.
hannah