Hi
You can contact Guides and other staff and volunteers who will help if they can.
To contact one who is in rlc at the time open your Friends List window (click the 'couple' icon, top right of screen.
Then hit the 'search' button at the top of the window that opens and select 'Staff/volunteers' button. Leave the search box empty and click the 'search' button.
This will give you a list of available staff/volunteers - right click on one and select 'private message' and ask your question in the chat box below.
Or .... just ask in room ... usually a helpful member who will be happy to help you.
Have fun